DNS Control Panel
PHP, MySql, ASP
Add-on Domains /
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their
A. Yes, we allow sites to have commercial
Q. What forms of payment do you accept?
A. We accept credit cards via
2checkout or international bank transfers as well as
Q. Are your server's Unix, or NT?
A. Our servers are Linux, CentOS 5.5
Q. How do I get support?
A. Read the FAQ's, Use teh site-helper.com
website and if you can't find the answer their then
Q. Do you offer MS Front Page server extensions?
A. Yes, you can enable the Front Page server extensions
from the control panel.
Q. Do you allow adult sites?
A. No, we do NOT allow adult sites.
Q. What is considered adult content?
A. Anything that a mother would not want to show her 7
year old daughter.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a
A. The control panel we use is for all plans except the
developer plan is called Direct Admin. A demo of Direct
Admin can be found
Login with the username demo_user, and the password
Q. Can I pay monthly?
A. Yes, all hosting payments are monthly.
Q. How long does it take to setup my account?
A. Your account will be setup with 24 hours or receipt of
Q. Are there any hidden costs, or setup fees?
Q. Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or
shell access. You are still able to unzip files on the
server using our file manager as well as the ability to
setup cron jobs.
Q. Do you offer 3rd part cgi scripts for installation?
Q. Can I password protect directories?
A. Yes you can password protect directory's within DirectAdmin.
Q. Do you sell Domain Names?
A. No, we do not sell domain Names. We suggest either
Directnic.com or Easily.co.uk, both of theses services
offer a control panel to admin your DNS.
Q. How long does it take to get my domain
A. It can take between 1-48 hours for a domain to fully
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your
welcome email you can email us requesting your dns.
Q. Do you have a manual for the Direct Admin control
A. Go to http://www.site-helper.com
Q. How do I login to my control
A. You go to http://www.yourdomain.com:2222
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and
click "domain management" inside of domain management you
will see a place to manage and add sub-domains.
Q. Where can I download a free FTP client?
A. We recommend downloading Filezilla.
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory
which is the public_html folder.
Q. Why doesn't my ftp password change
when I change my Control Panel password?
A. Please allow an hour for your FTP password to sync
with your DirectAdmin password.
Q. What is the path to my users files?
A. The path is /home/username/public_html (do not delete
this directory !!)
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is
Q. What is the path to convert for
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. How do I create email accounts?
A. To create an email account login to your control panel
and click add/remove email account's.
Q. What are the settings for both incoming and outgoing mail
A. For both incoming and outgoing mail server put
Q. Where do I go to check my emails
using my browser?
Q. How can I setup webmail to go
directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy
the entire url from your address bar. You will not login
to your control panel and create a subdomain to go to the address
you just copied.
Q. None of my cgi scripts are working on the server.
How do I get them to work?
A. Make sure that they are chmoded to 755 and that have
uploaded them in asci mode.
Q. How do I create databases and manage
A. Login to your control panel and click MySQL Databases. After
your database is created you can manage it from
phpmyadmin. This can be found at the very bottom of the
Q. Do you provide support for any of the scripts
installed with Installatron?
A. No, all of the scripts have their own support. We do
not provide support for any 3rd party scripts.
Q. What version of php are you using?
A. We are using version 4.3.4 and 5.2.11
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.1.22
Q. What version of Direct Admin are you
A. Our servers automatically stay up to date with the most
recent stable Direct Admin version.
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you
wish to cancel within thirty days, and we process your
refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will
automatically be deducted.
Q. How do I stop billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must
also include "I give you permission to delete my website
and all of it's content." We will verify with you
before the account is terminated.
is the difference between shared ssl and private ssl?
A. A shared
ssl displays as https://server-ip-address/~yourusername/
A private ssl would display as
https://www.yourdomain.com in the address bar.
do I purchase a private ssl from you and what type is it?
email us for latest offers and instructions
Q. What is
the path to the free shared ssl?
A. We need
to activate the shared ssl on each site manually that will
Q. I would like to purchase my own ssl what do I need to know?
servers are Apache + Mod SSL If you require assistance
from us to install it there will be a $30.00 installation
do I transfer a ssl?
place that sells ssl's has a different transfer procedure.
You will need to ask the
supplier you purchased it from.
Domains / Subdomains
Q. What is a subdomain?
www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain name.forum.aol.com
is a subdomain. www.forum.aol.com is not a subdomain.
Q. What is an addon domain?
A. An addon
domain is a fully functional domain that will work out of
a folder in your main sites ftp.